Missed and late care visits are the most common source of service user dissatisfaction. Care providers need an efficient way to collect data on the timing and duration of care visits to validate service delivery and contract compliance.
Collecting real time data in a modern call monitoring system also provides early warning alerts when visit timings start to go off track.
The smartphone technology deployed by Webformed in the CareForIT platform makes call monitoring completely automated. GPS tracking is used to pinpoint each care worker’s location so that data on call timing and duration is gathered automatically
Using the phone is NOT automated
Telephone based call monitoring systems belong in a bygone era. Asking to borrow a service user’s phone to check in and out of appointments is quite simply something that should no longer be happening.
The truly automated call monitoring built into CareForIT steals no time from the care visit. Service users get maximum attention from the moment your care workers step through the door.
Bring call monitoring into the 21st century and deliver a better experience for service users. Contact Webformed on 01626 798 890
"We value having information at our fingertips, wherever our employees are located. Removing countless spreadsheets and replacing it with one unified source of all our information. And being able to ‘search’ our data to instantly find what you are looking for. Previously we would have needed to know exactly where to look to find something."
Dominic Spayne, Head of Business and Finance, Shared Lives SW
"I have full confidence in the system as it alerts me when a carer is late, any doubled up calls, or when a carer has not arrived. I find the system very flexible; it is tailored to the company needs and requirements, I would highly recommend using care for IT."
Kamaljit Kaur, Registered Manager, Desired Care 4U
"I can instantly access any data I need, wherever I am. And the software is so easy to use that we have much more time to proactively improve standards of care and review how we’re performing. The cloud technology means that all care plans and service delivery records are updated instantly. And roster planning is done in a few minutes. We might still have become outstanding without CareForIt, but it would certainly have been much harder."
Give us a call on: 01626 798 890