What Would you do if you Weren’t on the Phone all Day?
Only people can deliver care. Only people can evaluate the effectiveness of care. Only people can strategically plan the care needs of a local population. With limited social care budgets, the emphasis should be on directing as much human effort as possible into these, and other, activities that humans do best.
Brokering home care packages is something that often swallows the time of experienced and knowledgeable staff. Yet it’s a link in the social care chain that modern technology can do so much more effectively.
Before we had the technology to connect our world, hitting the phones and email to broker care packages with providers was the only option. Even if the person you need to speak to is available at the first attempt the process is inefficient. It ties up valuable resources who ought to be doing things that actively improve the quality of delivery and planning.
Manual home care brokerage is inefficient. Does it really have a role in any future model of sustainable social care?
Connectivity and sustainability
We are an advanced economy. We have the infrastructure to connect all partners involved in planning, commissioning and delivering care. We have the software tools to automate brokerage of home care packages. We can also automate the collection of the essential performance data needed to validate delivery and evaluate quality.
Achieving the most effective and appropriate use of human resources is essential as we strive to deliver a sustainable future. We cannot really claim to be doing this while thousands of hours of valuable human effort are squandered doing brokerage by phone or email when software, frankly, can do it better.
The CareForIT eBrokerage platform is a significant contribution to developing a sustainable home care market.
To back up our commitment, we are offering local authorities 3 months’ free use of CareForIT eBrokerage. This allows care packages to be broadcast to care providers and will allow authorities to evaluate for themselves how much time can be released for activities that more directly support excellent front line care delivery.
Despite the challenges the sector faces we are optimistic. It is possible to build a sustainable future for delivering social care. As part of this we must use technology to its full potential and free up people to focus all their energy on care delivery, planning and quality improvement.